Healthcare professional interacting with AI phone system
Engineering & Design

Built by Engineers. Designed for Clinics. Trusted by Patients.

At Please Hold, engineering and design aren’t afterthoughts; they're at the core of
everything we create.

We’re redefining how healthcare
communicates

By blending robust engineering, thoughtful design, and deep understanding of clinical workflows.
Our AI doesn’t just sound human, it’s designed to deliver conversations that feel natural, happen at the right moment, and meet the strictest standards for safety, privacy, and usefulness in real-world healthcare settings.
Illustration of AI-driven patient communication in a clinical setting

Our engineering & design principles

We build AI phone agents that sound human, speak multiple languages, and work around the clock to support your team and your patients.
Security by Design
Every layer of our stack, from data ingestion to voice rendering, is built to meet the strictest privacy and security standards. We’re Privacy Act 1988, ISO 27001, and SOC 2 compliant, with encryption and role-based access baked into every service.
Reliability First
We build systems that don’t just work, they work every time. Our infrastructure is built for uptime, real-time call handling, and scalable performance across high-volume clinics.
Clinician-Centred Design
Developed in close collaboration with clinicians, receptionists, and practice managers, our AI is designed specifically for real-world clinical workflows. We focus on creating an intuitive interface and genuinely helpful interactions that streamline tasks and fit seamlessly into your practice.
Human-AI Collaboration
We don't pretend AI can or should do everything. Our workflows are designed to collaborate with human staff, intelligently escalating edge cases with full context, not just transcripts.

We hire people who love solving hard, real-world problems

Our engineers come from some of the most respected names in Australian enterprise and consumer technology.
We hire people who care deeply about the impact of their work on patients, practitioners, and healthcare access. If you’re a clinic looking to modernise, a technologist excited by the challenge, or a partner with ideas to push the boundaries, we’d love to hear from you.
Contact Us
Want to learn more? Get in touch