In Australia, around 20% of patient calls to primary and specialist healthcare clinics are abandoned. That’s one in five people—often calling to book, follow up, or get help—who hang up before they’re heard. For any clinic, that’s a costly leak in both revenue and trust.
The reasons are familiar: stretched reception teams, limited hours, and too many calls at once. But the impact is serious—patients miss care, clinics lose income, and reputations quietly erode.
When a patient calls, they’re often ready to act. Maybe they’ve been referred, or finally found time in their schedule. But if that call goes unanswered or sits in a queue too long, they move on—or give up. That’s not just a missed booking. That’s lost continuity, lost trust, and ultimately, lost revenue.
And let’s be honest: most front desks are already doing their best. But they’re fighting an uphill battle, trying to meet demand with tools built for another era.
At the same time, Australian clinics are under growing economic pressure. Operating costs—from staff salaries to infrastructure—are rising faster than what clinics can charge. With margins tightening, adding more receptionists just isn’t feasible.
To survive, clinics need solutions that don’t just manage patient communication—they need ones that actively scale it, without scaling the cost.
Please Hold’s AI Receptionist Agent transforms how clinics handle calls. It picks up instantly, 24/7, and can manage 100+ conversations at once—without breaking a sweat. Whether it’s booking appointments, confirming referrals, or filling in forms, every call is answered, every patient responded to.
No wait times. No frustrated hang-ups. No missed revenue.
And the cost? A fraction of a single receptionist’s salary—yet able to deliver the work of many.
Please Hold plugs into your existing systems—your PMS, RIS, or CRM—and hands off complex cases to your team where needed. It’s not about replacing humans. It’s about letting them focus on the moments that matter, while AI handles the rest.
So ask yourself: how many calls is your clinic missing each day?
Let’s fix that.
Reach out to us at hello@pleaseholdhealth.com and make sure every patient gets through—first time, every time.
