Australia is proudly multicultural. Nearly one in four Australians speak a language other than English at home. In suburbs across Sydney, Melbourne, Brisbane and beyond, entire communities navigate everyday life in Mandarin, Arabic, Vietnamese, Hindi, Cantonese, Greek, Punjabi—and dozens more.
But what happens when these Australians call their local clinic?
Too often, they’re met with well-meaning receptionists who simply can’t understand them. Not because they don’t care—but because expecting any human team to speak 30+ languages is unrealistic. The result? Patients can’t explain their symptoms. Clinics can’t confirm bookings. And critical care gets delayed or lost entirely.
Whether it’s an elderly patient struggling to describe their pain, or a parent trying to book in for a sick child, language barriers add stress, confusion, and risk. They make clinics harder to reach and harder to trust—especially for first-generation migrants or non-English-speaking households.
And from a clinic’s perspective, it means lost opportunities. Entire communities may go unserved, not due to lack of need—but because your phones aren’t speaking their language.
Please Hold’s AI Receptionist Agent speaks over 30 languages—fluently, naturally, and 24/7. No waiting for a translator. No awkward call transfers. Just seamless, multilingual communication that allows your clinic to connect with every patient, from the very first call.
Patients can book, confirm, and ask questions in the language they’re most comfortable with. Clinics, in turn, become more accessible, more inclusive, and more aligned with the diverse communities they serve.
Multilingual communication isn’t just a feature—it’s a future-proof investment in equity, trust, and reach. Let’s help your clinic speak to everyone who needs you.
Get in touch at hello@pleaseholdhealth.com and make every patient feel heard.
